Question 1

How do I place an order?

Accepted Answer

Browse our Kaur (women) or Singh (men) collections, select a garment, choose your fabric, colour, and customisation options, enter your measurements, and add to cart. Complete your order through our secure checkout.

Question 2

Can I order without providing measurements?

Accepted Answer

Measurements are required for all custom garments to ensure a perfect fit. We provide a detailed measurement guide with video tutorials, or you can visit a local tailor with our measurement chart.

Question 3

How long does production take?

Accepted Answer

Custom garments typically take 2–4 weeks for production, depending on the complexity of the design and embroidery. Rush orders may be available — contact us to discuss.

Question 4

Can I modify my order after placing it?

Accepted Answer

You can request modifications within 24 hours of placing your order by contacting us. After 24 hours, changes may not be possible if production has already begun.

Question 5

Do you offer ready-made garments?

Accepted Answer

Currently, all our garments are custom-made to your measurements. This ensures a perfect fit and allows you to personalise the design. We may introduce a ready-to-wear line in the future.

Question 6

Can I design my own garment?

Accepted Answer

Yes! Use our 'Design Your Own' tool to submit a custom design request with your vision, reference images, fabric preferences, and budget. Our designers will create a quote for you.

Question 7

How do I take my measurements?

Accepted Answer

We provide a step-by-step measurement wizard on our website with video guides. You'll need a flexible measuring tape. We recommend having someone help you for the most accurate results.

Question 8

What if my measurements are wrong?

Accepted Answer

We strongly recommend double-checking all measurements before submitting. If a garment doesn't fit due to incorrect measurements provided by you, our Fit Guarantee does not apply. However, we can guide you on local alterations via video call.

Question 9

Can I save my measurements for future orders?

Accepted Answer

Yes! Once you create an account, your measurements are saved and can be reused for future orders. You can also save measurements for family members.

Question 10

Do you offer video measurement consultations?

Accepted Answer

Yes, you can schedule a free video call with our team to guide you through the measurement process. Contact us via WhatsApp or email to book a session.

Question 11

What fabrics do you use?

Accepted Answer

We work with premium fabrics including silk, georgette, crepe, velvet, cotton, chanderi, and organza. Each garment page lists the available fabric options.

Question 12

Can I request a specific fabric?

Accepted Answer

Yes, through our custom design tool you can specify fabric preferences. We'll do our best to source the exact fabric you want and will confirm availability before production begins.

Question 13

Are your fabrics ethically sourced?

Accepted Answer

We source fabrics from reputable mills across India that follow fair labour practices. We prioritise quality and ethical production at every stage.

Question 14

Do you ship internationally?

Accepted Answer

Yes! We ship worldwide from our workshop in Jalandhar, Punjab. Standard and express shipping options are available.

Question 15

How much does shipping cost?

Accepted Answer

Shipping costs vary by region. Standard shipping starts from €1.70 (India) to €18 (international). Free standard shipping on orders above €100.

Question 16

Will I have to pay customs duties?

Accepted Answer

International orders may be subject to import duties and taxes determined by your local customs authority. These charges are the responsibility of the recipient.

Question 17

How can I track my order?

Accepted Answer

You'll receive a tracking number via email once your order ships. You can also track it from your account dashboard under 'My Orders'.

Question 18

What payment methods do you accept?

Accepted Answer

We accept Visa, MasterCard, American Express (via Stripe), PayPal, and UPI/Indian cards (via Razorpay).

Question 19

Do you offer a part-payment option?

Accepted Answer

Yes! You can pay 50% upfront and the remaining 50% before shipping. A 10% convenience fee applies to part payments.

Question 20

Is my payment information secure?

Accepted Answer

Absolutely. All payments are processed by industry-leading providers (Stripe, PayPal, Razorpay) with PCI-DSS compliance. We never store your full card details.

Question 21

What currencies do you accept?

Accepted Answer

Prices are shown in your detected currency. We support EUR, GBP, USD, CAD, AUD, INR, AED, and more. Conversions are approximate.

Question 22

Can I return my order?

Accepted Answer

As each garment is custom-made, we cannot accept returns for change of mind. However, defective items will be replaced or refunded.

Question 23

What if my garment doesn't fit?

Accepted Answer

If the fit issue is due to a manufacturing error, we'll re-stitch and reship at no cost under our Fit Guarantee. Contact us within 14 days of delivery.

Question 24

Do you offer alterations?

Accepted Answer

We can guide you or your local tailor via video call to make minor alterations at no cost. For significant changes due to our error, we'll re-stitch the garment.

Frequently Asked Questions

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